Terms and Conditions

VAT Registration No. 332 5605 23

Customer satisfaction is a priority at Gen20.

You can pay credit card or debit card at Paypal or by good old fashioned cheque paypable to Gen20 (but please allow 7 working days to clear, then goods will be sent). If you prefer not to pay online, contact us and we will be happy to take your order over the telephone.

All goods remain the property of Gen20 Ltd until payment has been received in full and is clear.

All products and services are subject to availability and we reserve the right to change any price without prior notice.

By ordering from our website you consent to our terms and conditions. If these should change, the details will be posted on this page so you can always be aware of them. No contract will exist unless and until we accept your payment.

All claims for damaged goods must be submitted within 5 working days of receipt.

You must contact us by phone in the first instance then in writing, by email is prefered and quote your invoice number.

Exchange or a refund will be carried out on receipt of the faulty goods back to Gen20 to the address given in accordance with what has been discussed with the customer.

Non-faulty returns are subject to a 25% restocking charge (outside the cooling off period as dictated by the Distance Selling Regulations).

Post and packing is non-refundable. Whether or not a fault exists will be determined solely by the manufacturer. Inability on the part of a customer to fit non-faulty goods, whether or not caused by the ordering of the incorrect style or model, will not be accepted as a fault.

Exchanges will be accepted, subject to the 25% restocking fee if goods are returned as new, carriage paid.

Discretion will be used to issue credit, exchange or refund if an item is returned within 10 working days of receipt provided that the merchandise is in its original condition.